INTELLIGENT AUTOMATION 17 Sep, 2022

Supercharge workflow automation with AI

Author - S Sundaran

Incorporating AI into process automation tools is a developing trend that is assisting businesses in upgrading their workflows from conventional process automation systems to more intelligent ones.

What is a Document Workflow?
Workflow or Document workflow is a system used to collect, produce, track, update, approve, store, retrieve, keep, and delete documents related to business operations. The procedure seeks to offer precise instructions on how to execute a task in the document management process.

What is Process / Workflow automation?
Process or workflow automation has evolved dramatically since the emergence of machine learning (ML), artificial intelligence (AI), and cognitive technologies. “Workflow automation, which digitized monotonous manual procedures to raise productivity and cut down on paperwork, has evolved into a state where RPA, artificial intelligence, and machine learning technologies offer crucial insights that assist improve the efficiency of operations and offer a quicker response to consumers.” The applications of Process Automation (PA) include intelligent document processing (IDP), simplifying processes, supply-chain management, claims processing, case management, and more.

How can AI help in processing documents reliably?
Businesses that create thousands of documents every day, such as purchase orders, invoices, medical records, and other types of paperwork, might benefit greatly from artificial intelligence. Early document management or processing systems allowed for the collection and distribution of documents to specific persons but left it up to humans to classify the documents and determine their proper routing. Then AI emerged, enabling software to detect templates and document content to make choices.

Artificial intelligence can distinguish between a purchase order and an invoice using business rules built into contemporary document management systems, sending the necessary documents to the right people for handling or putting them in the right queue for further processing. Workflow is a crucial component of document management that helps to streamline corporate operations and boost worker efficiency. Workflow is mostly enabled by AI. The process may safely and automatically route a document to a workgroup, authorized approvers, or a distribution list by identifying the type of document and other information and this process all happened without human need.

Implementing AI based automation can have the following benefits:
1. Productivity enhancement due to less manual intervention.
2. Faster processing.
3. Automation solutions will work round the clock with no down time.
4. Solutions like these can be scaled easily to handle lerger workloads.

According to 73% of IT leaders, employees are saving between 10% and 50% of the time they would have otherwise spent on manual work as a result of automation success.

How can you implement an AI based automation solution for your company?
Choosing an automation solution for your company depends on multiple factors like, how many process / workflows needs to be automated. What will be the cost savings in implementing such a solution, license cost of the tools, hire resources with automation experience etc.
Following are the popular options:
1. Robotic Process automation solutions from - UiPath, BluePrism.
2. Workflow management tools solutions from - Kissflow, Trello etc
3. Custom AI Automation solutions from companies like - InceptionAI, ScaleAI etc

What are the top four Robotic Process Automation (RPA) solutions / Workflow automation solutions available in the market?

1. UiPath (RPA)
UiPath is one of the makret leader leaders in the RPA space. It is used for large-scale end-to-end automation. For an accelerated business change, it provides solutions for businesses to automate routine office activities. It uses a variety of methods to transform tedious tasks into automated processes.
Features:
1. Drag and Drop Workflow
2. Record and Playback.
3. Advanced Scraping Options.
4. High Security and Robustness.

2. Blue Prism (RPA)
Blue Prism’s connected-RPA (Robotic Process Automation) provides enterprises with an intelligent digital workforce (software robots) capable of self-learning & continuous improvement, empowers users to automate billions of transactions, and saves hundreds of millions of hours of employees and enables them to do more work. By pairing a digital worker with an up-skilled workforce, businesses can keep their initiatives towards cost-effective, streamlined & sustainable work.
Features:
1. Analytics.
2. Drag and Drop Workflow.
3. Data Security & Abstraction.
4. Execution Intelligence.

3. Kissflow (Workflow Management)
CKissflow is a cloud-based forms automation solution offered by OrangeScape Technologies that automate business processes and tracks performance. It is suitable for business of all sizes and industries. Kissflow helps initiate process requests, view items that require user actions and approve pending tasks.
Features:
1. No-code workflows.
2. Drag-and-drop forms.
3. Dynamic task assignment.
4. Access control.

4. Automation Anywhere (RPA)
Automation Anywhere is one of the most popular RPA vendors offering powerful and user-friendly RPA capabilities to automate the business processes that are performed by humans. AA is a web-based management system that includes a control to run end-to-end automated business tasks for companies.
Features:
1. Workflow Designer.
2. Workload Management.
3. Automation Lifecycle Management.
4. Predictive Operational Analytics.

Why a custom AI automation solution might be right option for you?
RPA / Workflow solutions might not be suitable for complex workflows that require AI Vision or decision engines. This is where companies like InceptionAI comes in. We automate complex business workflows that cannot be automated using RPA by developing state of the art AI models / engines to reliably extract and process information, removing the need for manual intervention. Contact us to know more about our capabilities.

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